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According to industry officials, in this country, AMCs are usually pegged at up to 10% of a product's price, although in some cases it is higher. (There are normally two kinds of AMCs: a comprehensive cover that includes component repair or replacement and periodic maintenance, and another that involves only maintenance, AMC is calculated on the merit of material and labour costs, as also a risk component. "It's like pricing a life insurance policy." While industry officials deny that companies earn a margin out of AMCs, consumer organisations say the 10% annual charge is unjustified.
The contract is valid for one year from the date of signing of MOU on AMC. This may be renewed from year to year subject to rendering of satisfactory service & fulfilling the term & conditions.
For all AMC, payment will be made on quarterly basis (25% of order value of AMC) after completion of the said quarter subject to their satisfactory performance to be certified by customer / user. The servicing agency will give a performance Bank Guarantee of 10% of order value of AMC exceeding Rs. 1 Lakh at the time of accepting the contract.
Maintenance of the computer, printer & UPS includes supply & replacement of parts free of cost except some consumable items. Annexure is enclosed for components not covered under AMC. However the servicing agency may provide such components and the price may be fixed at the time of signing of AMC.
Periodical preventive maintenance will be made once every month.
The equipment parts replaced must be new and equivalent in performance of existing parts.
The AMC cost includes the traveling cost for rendering service through out the year for one or all locations & for one or all systems.
The AMC cost includes all statutory levies if any, charged by State or central Govt. for rendering this type of service.
The maintenance work shall normally be done during working hours of the customer. However, in case of emergency maintenance may have to be done beyond office hours and even on holidays prior arrangement through proper communication should be worked out in all cases by the servicing agencies.
The Service Engineer will be allowed to handle the respective equipments only with permission of the officer in-charge of Computer Systems.
Normal response time for repair is 24-hours from the actual time of reporting the problem to the Second party.
Disagreement if any, arising out of the contract shall be settled by either party in a court of law under the jurisdiction of the High Court of Orissa.
The final authority for payments will be Head of the Organization offering the AMC.